It doesn’t take more than a brief conversation with an Apple user to realise the relationship they have with the brand holds emotional value. Because of how passionate Apple users can be, it is hard for one to picture a time when things weren’t such a bed of roses, but Apple did go through a rough patch during the so-called “Wilderness Years”, when Steve Jobs left the company (in 1985) and only returned to it over a decade later (in 1997).
His triumphant return was, for sure, what made Apple into the empire it is today, but he couldn’t have done it if it weren’t for how he applied Design Thinking to change the way the company was operating, and how they created products and services.
At the beginning of this month, the use of design and its incorporation in Apple’s brand has shown its biggest success to date: Apple has become the first company to reach USD$1 trillion in market value, becoming the first company ever to do so.
Apple’s current CEO, Tim Cook, doesn’t think that the financial side of this is what matters most, in a recent interview to Fast Company he pondered: “Stock price is a result, not an achievement by itself. For me, it’s about products and people. Did we make the best product, and did we enrich people’s lives? If you’re doing both of those things–and obviously those things are incredibly connected because one leads to the other—then you have a good year.”
American design site Designorate has published Design Thinking case study called Innovation At Apple, that comprehensively breaks down all the Design Thinking steps Apple took to turn their failing company into the biggest company the world has ever known.
If you’d like to start an innovation journey in your company, you can check out our in-house course offering as well as download for free our Design Thinking toolkit by clicking here.
If you’d like to see what are the upcoming courses in your region, visit our website.
If you have a special project and would like to use Echos’ consultancy services, you can send us an email.
Rani is a writer and actor based in Sydney, Australia. She is Echos Head of Content & Communications, and the Editor in Chief of The Echos Newsletter.
Before joining Echos, she worked in full-service advertising agencies as a copywriter, moved onto writing for Broadcast Media, and landed on Digital Media, working first as a Digital Producer and later as a Digital Account Manager. Most recently, she was Lead Client Solutions Manager for GumGum Inc, an ad tech company specialised in Artificial Intelligence.
Rani is a highly curious individual that believes creativity and innovation are the most important tools to propel any person or business forward.
Echos School of Design Thinking - Terms and Conditions
This website at www.schoolofdesignthinking.echos.cc (Site) is a website where you can browse, select and enroll in educational and innovation knowledge courses (Courses) advertised on the Site from Echos Innovation Lab Pty Ltd ABN 65 617 491 424 (Echos, us or we).
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Our business and the purpose of collection
We are in the business of providing educational and innovation knowledge courses (Courses). We collect personal information primarily to provide the Courses to you (Purpose).
In particular, we collect your personal information so that we can carry out the following actions:
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We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). We may collect the following types of personal information from you:
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It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
How we collect your personal information
Collection of your personal information can occur through the following interactions:
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when we interact with you during the Courses or in relation to any other products or services; and/or
when you visit our website and social media pages, or access or contribute to digital platforms and applications managed by us (Online Platforms).
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How we hold your personal information
We may hold your personal information in either electronic or hard copy form.
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Your personal information may be disclosed in connection with any Purpose to any of the following:
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We may disclose your personal information to third parties and service providers located overseas in connection with any Purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may contact you with direct marketing communications and information about Courses or other products or services offered by us or our partners via telephone, email, SMS, or regular mail.
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How you may access your information
You may access your personal information held by Echos by making a request to us.
Email: firstname.lastname@example.orgCorrection of your personal information
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Global PresenceSchool of Design Thinking is an initiative from Echos - innovation lab.
Phone 1300 502 006
ABN 65 617 491 424
Rua Baluarte, 672
Phone +55 11 3476 2500