COMPACT WORKSHOP

Your team will learn to create unforgettable service experience.

Participants will be challenged to solve a real challenge to improve a service

Dates:
Sydney: May 3rd – 4th
Brisbane: May 4th – 15th
Melbourne: May 17th – 18th

Duration:
2 days

Investment:
AU$ 2,500 (GST Included)

I want a proposal!

Service design is an approach that helps us think and rethink services humanely, playful and pragmatic at the same time to develop relevant and desirable services.

The service experience is understood in this context as well beyond the consumer experience.

This change in perspective allows a more inclusive activity, focused on a vision of only independent service channel: the omnichannel. The result is more efficient and sustainable businesses that promote a more reciprocal relationship with your customers and co-producers consider what is most important: the service.

About the workshop

The Service Design workshop participants will learn techniques and tools to create and redefine services with a multi-stakeholder perspective, which considers the construction of relationships between all stakeholders, be they users or people who come from the services.

During the workshop participants will be challenged to solve a real challenge of improving a service, which allows you to learn how to create and manage relevant services as well as practice with tools and exercises that accelerate their learning.

The result is more efficient and sustainable businesses that promote a more reciprocal relationship with its customers and considers co-producers of what is most important: the service.

WE BELIEVE IN THE BUSINESS OF INNOVATION POTENTIAL!

Benefits for the organization

  • Understanding what is service and what is the logic of services x product;
  • Understand what service design and its features;
  • Learn how to create and manage relevant services desired and valuable, that deliver memorable experiences for your customers and for your team;
  • Understanding an approach that combines the creative and empathic side design with the pragmatic and productive side management;
  • Learn in a practical way with tools and exercises that accelerate their learning.

Content and Concepts

  • Mapping of the actors;
  • Map values;
  • User journey;
  • Business objectives, user requirements and contact points;
  • Emotional map;
  • Dramatic bow
  • Tools and research methods;
  • Frame to define insights;
  • Ideation;
  • Prioritization of ideas;
  • Techniques and tools for prototyping;
  • Service blueprint;
  • Frozen stories/ investigative rehearsal.

Who is this workshop?

  • Organizations that want to develop amazing services to its customers;
  • Business or professional service area who want to reinvent their service.

For those who did

  • Heron de Carvalho
    Service Design Student

    “The first thing I felt after the course was an immense desire to go testing all the tools in my reality, in my work. A complete exp[erience of design and service, extremely practical and effective. A true invitation to transform reality services “

Proposal

Contact us to talk about one proposal .

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