$1,200 AUD

2-day program

Open Course

$1,200 AUD

2-day program

  • about
  • who is this course for
  • why is this course different?
  • participant's journey
  • facilitators

course calendar

Select course date and city


Suite 3, 483 Riley Street
Surry Hills, 2010

4 - 5 May 2020
9:00 am to 5:30 pm



22 - 23 June 2020
9:00 am to 5:30 pm

create innovative, unforgettable services.

Open Course

2-day program


did you know?

Design Thinking Experience is the first step you should take when embarking on an innovation journey. When combined with any other Echos' course, promotional fees are applied. Find out more.


Service Design is an approach that helps us think and rethink services from a human-centric perspective, being playful and pragmatic at the same time. The goal is to develop more relevant and desirable experiences in the form of services - what we call WOW services.  

Service Design also goes beyond rethinking or reinventing a service; it strives to modify human interactions amongst your team and your customers, as well as within your organisation itself.

empathy​, ​collaboration​ and ​experimentation

who is
this course for

  • For executives and business professionals from services companies looking to reinvent their business
  • For entrepreneurs who want to develop amazing services to its customers
  • For innovators who want to learn more how service design can be part of your "innovation toolbox"
  • why is this
    course different?

    Service Design Experience reaches well beyond just "the consumer experience". The goal is to build unforgettable, innovative experiences that delight your customer making them question whether a life without this service would be possible.  

    This change in perspective allows a more inclusive approach, considering both the uniqueness of each channel of interaction and the connection between them to create an omnichannel experience. The result is more efficient and sustainable businesses that promote a more reciprocal relationship with your customers considering what is most important: the service.  

    Nowadays, every business should start to think in Phygital Services - uniting physical and digital services. There's not such a thing as an online and an offline experience, everything now happens at once and every service interaction should be as good online or offline.

    participant's journey

    Course participants will develop a collective understanding of what a service is and of the importance to draw a service through Design Thinking. This course gives a base for services to be projected through a multi-stakeholder approach that values relationships and connection amongst all parties on both user and developer ends.

    The highlight of the service design experience course was the journey mapping. It truly opened my eyes, and although I was new to service design, I could practice this and other tools during the course learning where and how I should apply it

    Letícia Alves Brazil

    What our previous participants told us:

    • They felt empowered to develop solutions and innovate at work and in your business
    • They felt connected to the people that use your service to create memorable services
    • They felt confident to apply service design in your day to day
    • They felt energised to for your first step
    • They felt that ready to develop services to "WOW" their customers

    empathy​, ​collaboration​ and ​experimentation


    Our facilitators are innovation experts who are committed to showing the ropes to participants and sharing tactics to implement design thinking in any situation.

    Juliana Proserpio Juliana Proserpio

    Echos Co-founder & Global Design Director

    Ricardo Ruffo Ricardo Ruffo

    Echos CEO & Founder

    Global Presence
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