May and June

Start date: 30/05 - End Date: 23/06, Mondays & Thursdays
9am - 12pm


ONLINE LEARNING on 4 Jun & 10 Jul
IN-PERSON WORKSHOP on 17-19 Aug (9:00am to 5:30pm)


ONLINE LEARNING on 4 Jun & 10 Jul
IN-PERSON WORKSHOP on 7-9 Sep (9:00am to 5:30pm)

the first step to innovation.

Open Course

3-full day-program


did you know?

Experience how to deeply empathise with your customers.

Design Thinking Experience is the first step you should take when embarking on an innovation journey.

When combined with any other Echos’ course, promotional fees are applied. Find out more.




Design Thinking is a mindset that creates a baseline for innovation in a practical and human-centred way. It allows professionals to solve complex problems by making use of three core values – empathy, collaboration and experimentation.

Design Thinking Experience, as the name suggests, is a course that allows you to experience the fundamentals of Design Thinking, and completely changes your problem-solving techniques, giving you tools and hands-on methods that will help you come up with actionable, tangible, and innovative outcomes to challenges.

An outcome is considered innovative only when an invention not only changes the status quo but also adds value to end consumer’s life. In the space of three days, this course will teach you how to harness empathy through research, build to think, prototype and iterate solutions that are desirable for people, financially viable, feasible and truly innovative.

By understanding the sequencing of Design Thinking to apply within projects, you will be able to provide your clients with outstanding customer experience and expand the innovation bandwidth of your business.

empathy, collaboration and experimentation

who is
this course for?

  • For people that would like to further their knowledge on innovation and design thinking
  • For people who restlessly seek for knowledge and are constantly looking to self-improve
  • For professionals working for a startup, who want to promote innovation within their business
  • For seasoned professionals looking for a fresh look into innovation
  • For people who restlessly seek for knowledge and are constantly looking to self-improve
  • For professionals in leadership positions looking to promote positive change in culture and to adopt a more innovative business model
  • For young professionals in search for skills that allow career growth in a strategic way
  • For professionals in the innovation field who would like to accelerate projects and are looking for unique material
  • For professionals interested in providing an all-star customer experience, always focusing on the client's real needs
  • For people with a desire to innovate and create solutions to challenges of our emerging new world
  • For people with basic Design Thinking knowledge, who want to further their skills
  • For people who want to learn a new model of collaborative work

why is this
course different?

  • Leverage the power of radical collaboration within your teams.
  • Experiment with possibilities to reduce risks around innovation.
  • Created to help practitioners upscale their abilities to accelerate innovation.
  • Make sense of the practical tools that will allow empathy and facilitate collaboration in the adoption of an idea.

Design Thinking Experience is a comprehensive course that will take you through Design Thinking’s principles, key tools and terminology. The knowledge you will gather from this course adds value to leadership skills by focusing on asking the right questions when solving complex problems, ultimately enabling you to become an innovation accelerator.

That’s not all.

This is an extremely hands-on course in which participants will understand the sequencing of Design Thinking by working on projects that will constantly challenge their preconceptions and the status quo. By being immersed in such a Design Thinking & Innovation bubble for three days, participants will start to develop creative muscle memory, that they will be able to access when returning to their everyday lives.

Hybrid Learning: All of our learning experiences are now hybrid experiences. Part online and part in person. 

Online learning: The online learning starts when you receive a digital pack of content set for self-guided learning, after that you will meet your colleagues and facilitator in a live video call, where you will be guided by your facilitator and where you’re going to work together with other participants. 

You will have 2 live virtual sessions, but don’t worry, if you can’t make it on the dates, you can always watch the recorded sessions later. 

In-person learning experience: At the School of Design Thinking, we believe in “Learning by doing”. It means rolling up your sleeves and learning through the process; each participant will discover knowledge while they journey towards the understanding of an idea, tool or thought. It means learning by failing, by building and experimenting new things. 

participant's journey

One of Echos' core beliefs is that the best way to learn is by doing - the technique we call 'learn by doing'. DTx is, in essence, a 3-day program in which participants experience a mindset shift that happens while their brains are fully engaged in the 'doing'.

I just wanted to send a special thank you for your brilliant facilitation over the three days. I’ve taken a great deal out of it and will be using the skills and processes I’ve learned immediately. It is really an exciting way of considering just about any problem and I look forward to taking some new ideas away next year.

Peter Henning Senior Designer - Queensland Treasury

I am very grateful for having participated in the design thinking experience course. It has introduced me to a new mindset and knowledge that will help me change the way I approach my own business and my clients’ projects. The toolkit provided is very helpful and a great reference tool for the future. This was a great and valuable experience I would highly recommend to anyone that is searching for a new way of working (no matter what work they do) and a new mindset. I left the course feeling inspired and ready to start practising design thinking in my own business.

Maria Stavrakis Melbourne

What our previous participants told us:

  • They felt better equipped to collaborate effectively with a diverse group of people
  • They felt compelled to learn from internal and external customers
  • They felt empowered to prototype quickly and generate innovative solutions
  • They felt confident in their creative skills
  • They felt in control when applying Design Thinking's key tools to solve complex problems they face on a daily base

we help leaders, innovators and designers develop their full innovation potential


Our facilitators are innovation experts who are committed to showing the ropes to participants and sharing tactics to implement design thinking in any situation.

Juliana Proserpio Juliana Proserpio

Echos Chief Designer Officer & Founder

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Ricardo Ruffo Ricardo Ruffo

Echos Global CEO & Founder

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Paulo Armi Paulo Armi

Visual Designer and Design Thinker

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Daniel Ieraci Daniel Ieraci

Service Designer & Facilitator

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