08 Mar 2018

5 Service Design Ideas for Airlines During Flight Delays

Service Design – Airline Nightmare The last thing that you’d want is to have a customer that is genuinely hating your brand. As I was entering the last leg of my Sydney to Sao Paulo flight, I lived one of the worst travel experiences of my life. The experience was memorably bad, and I told […]

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13 Jan 2018

Design Thinking Odyssey Plan: 3 Versions of Your Future Now!

Analyse your last year, design your next five years. On January 1st I stopped “holidaying” and started an exercise to design my life for the next five years. It was the best thing I ever did. One thing that is rarely mentioned is that designers are genuinely optimistic people. We have to be. We never […]

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19 Dec 2017

Design Thinking For Beginners: 3/3 – Create the Solution

Design Thinking: Creating a Solution   This is the third article from a series of three. My intention is to help newbies /non-designers to see clearly when they might want to use a tool or a method in a Design Thinking (DT) project timeline. In this article I focus on the second part of a project, […]

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19 Dec 2017

Design Thinking For Beginners: 2/3 – Find The Problem

Design Thinking: Finding the Problem   This is the second article from a series of three. My intention is to help newbies/non-designers to see clearly when they might want to use a tool or a method in a Design Thinking (DT) project timeline. In this article I focus on the first part of a project, with […]

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16 Dec 2017

Design Thinking For Beginners: 1/3 – Create The Mindset

Breaking Design Thinking into questions   Design Thinking is a buzzword. If you google it, you will find different ways to describe it. Probably, it will make you feel more confused about it. But relax, almost every piece of information is correct even if they are quite different from one another. Design Thinking (DT) is […]

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28 Aug 2017

How To Make Innovation Really Happen: 3 Keys For Change

Innovation is a form of creating new value. “Value creation in the 20th century was largely defined by the conversion of heuristics to algorithms. It was about taking a fundamental understanding of a ‘mystery” – a heuristic – and driving it to a formula, an algorithm – so that it could be driven to huge […]

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23 Aug 2017

Singularity University: Global Summit 2017

Last week we traveled to San Francisco to attend the Singularity* Summit. *For those who don’t know Singularity, they’re the ones who have been leading the thought and mindset for exponentially. Singularity University in their own words believes that our world has the people, technology, and resources to solve any problem, even humanity’s most urgent, […]

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16 Jul 2017

How to innovate: a guide to build Design Personas

Innovation is one of those concepts that we face everyday in different contexts and cases with many definitions. Most of the time, people and organizations put innovation as a value to be chased or as a final result: “I want to be an innovator”; “I want to have a revolutionary product”. However, if I could […]

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12 Jul 2017

(Why) Entrepreneurs need to learn design thinking

Many things can go wrong when you start your own business. Despite the fact that you already decided to endeavour your idea which is already a huge step ahead, during the venturing process you will need lots of tools and ways to solve different challenges that turn up in your way. Definitely, learning design thinking […]

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21 Jun 2017

Explore Design 2017

At the beginning of this month (June 7, 2017), Canberra witnessed the second edition of Explore Design. The event humbly started last year at the ATO premises and amazingly grew to almost 300 attendees this year at the shiny and amazing at Realm Hotel supported by the Department of Employment.   An energetic contribution and genuine […]

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