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ONLINE LEARNING on 31 Jul & 4 Sep
IN-PERSON WORKSHOP on 12-13 Nov (9:00am to 5:30pm)


ONLINE LEARNING on 12 Jun &. 17 Jul
IN-PERSON WORKSHOP on 27-28 Aug (9:00am to 5:30pm)

become a facilitator of innovation projects using design thinking.

Open Course

2-day program


did you know?

Design Thinking Experience is the first step you should take when embarking on an innovation journey. When combined with any other Echos’ course, promotional fees are applied. Find out more.




Organisations today use the power of collective intelligence to leverage their potential for generating innovative ideas. However, team success does not depend merely on engaged and invested participants. Numerous variables have the capacity of “jamming” the collaborative process, for example, concrete things such as physical space can be an impeachment, as well as subtle things such as behavioural traits, people’s backgrounds, etc. In this context, the mediation of a skilled facilitator can make the process less stressful and more efficient for everyone involved. Facilitators also help to keep discussions focused and to best deal with emerging conflicts.

Facilitation Experience will teach participants the pillar skills of facilitation, empowering them to focus on discussions and handle conflict. Participants will leave this course fully capacitated to mediate groups in the process of innovatively building creative solutions based on Design Thinking.

There is theory, there are role-playing opportunities, and there are constant evaluations to determine progress.

mediate groups in the process of building creative solutions innovatively based on Design Thinking

who is
this course for?

  • For people who want to learn group facilitation techniques for innovation projects
  • For professionals that wish to be equipped with facilitation techniques for innovation projects to guide groups of people in creative solution building while developing communication skills
  • Prerequisite: This course is tailored to suit people that have concluded the Design Thinking Experience and/or Design Thinking Immersion courses

why is this
course different?

Facilitation Experience exposes its participants to extreme situations which mirror real-life conflicts that take place inside an innovation project room. There is theory, there are role-playing opportunities, and there are constant evaluations to determine progress.

Hybrid Learning: All of our learning experiences are now hybrid experiences. Part online and part in person. 

Online learning: The online learning starts when you receive a digital pack of content set for self-guided learning, after that you will meet your colleagues and facilitator in a live video call, where you will be guided by your facilitator and where you’re going to work together with other participants. 

You will have 2 live virtual sessions, but don’t worry, if you can’t make it on the dates, you can always watch the recorded sessions later. 

In-person learning experience: At the School of Design Thinking, we believe in “Learning by doing”. It means rolling up your sleeves and learning through the process; each participant will discover knowledge while they journey towards the understanding of an idea, tool or thought. It means learning by failing, by building and experimenting new things. 

participant's journey

Facilitation Experience is a mix of theory and practice that will give participants the ability to mediate any group in a creative process to innovation.

Understanding the facilitation process was perfectly complementary to the Design Thinking Immersion course. Armed with the right tools, I was able to take a step further in the empathy and active listening exercises, which made me able to help my coworkers and friends – in a more conscious way – to solve their problems by using their potential and repertoire to the maximum.

Rafaela Calheiros Facilitation Experience Program - Brazil

What our previous participants told us:

  • They felt motivated to share and apply your learnings
  • They felt like "agents of change"
  • They felt that collaboration is extremely important: collectively they were smarter than individually
  • They felt empowered to build business models based on experimentation

"The facilitator's job is to support everyone to do their best thinking." Sam Kaner


Our facilitators are innovation experts who are committed to showing the ropes to participants and sharing tactics to implement design thinking in any situation.

Juliana Proserpio Juliana Proserpio

Echos Chief Designer Officer & Founder

full profile
Ricardo Ruffo Ricardo Ruffo

Echos Global CEO & Founder

full profile