ONLINE LEARNING on 31 Jul & 4 Sep IN-PERSON WORKSHOP on 12-13 Nov (9:00am to 5:30pm)
Sydney
ONLINE LEARNING on 12 Jun &. 17 Jul IN-PERSON WORKSHOP on 27-28 Aug (9:00am to 5:30pm)
become a facilitator of innovation projects using design thinking.
Open Course
2-day program
Intermediate
did you know?
Design Thinking Experience is the first step you should take when embarking on an innovation journey. When combined with any other Echos’ course, promotional fees are applied. Find out more.
about
Organisations today use the power of collective intelligence to leverage their potential for generating innovative ideas. However, team success does not depend merely on engaged and invested participants. Numerous variables have the capacity of “jamming” the collaborative process, for example, concrete things such as physical space can be an impeachment, as well as subtle things such as behavioural traits, people’s backgrounds, etc. In this context, the mediation of a skilled facilitator can make the process less stressful and more efficient for everyone involved. Facilitators also help to keep discussions focused and to best deal with emerging conflicts.
Facilitation Experience will teach participants the pillar skills of facilitation, empowering them to focus on discussions and handle conflict. Participants will leave this course fully capacitated to mediate groups in the process of innovatively building creative solutions based on Design Thinking.
There is theory, there are role-playing opportunities, and there are constant evaluations to determine progress.
mediate groups in the process of building creative solutions innovatively based on Design Thinking
who is
this course for?
For people who want to learn group facilitation techniques for innovation projects
For professionals that wish to be equipped with facilitation techniques for innovation projects to guide groups of people in creative solution building while developing communication skills
Prerequisite: This course is tailored to suit people that have concluded the Design Thinking Experience and/or Design Thinking Immersion courses
why is this
course different?
Facilitation Experienceexposes its participants to extreme situations which mirror real-life conflicts that take place inside an innovation project room. There is theory, there are role-playing opportunities, and there are constant evaluations to determine progress.
Hybrid Learning: All of our learning experiences are now hybrid experiences. Part online and part in person.
Online learning: The online learning starts when you receive a digital pack of content set for self-guided learning, after that you will meet your colleagues and facilitator in a live video call, where you will be guided by your facilitator and where you’re going to work together with other participants.
You will have 2 live virtual sessions, but don’t worry, if you can’t make it on the dates, you can always watch the recorded sessions later.
In-person learning experience:At the School of Design Thinking, we believe in “Learning by doing”. It means rolling up your sleeves and learning through the process; each participant will discover knowledge while they journey towards the understanding of an idea, tool or thought. It means learning by failing, by building and experimenting new things.
Facilitation Experience is a mix of theory and practice that will give participants the ability to mediate any group in a creative process to innovation.
“Understanding the facilitation process was perfectly complementary to the Design Thinking Immersion course. Armed with the right tools, I was able to take a step further in the empathy and active listening exercises, which made me able to help my coworkers and friends – in a more conscious way – to solve their problems by using their potential and repertoire to the maximum.”
Rafaela CalheirosFacilitation Experience Program - Brazil
What our previous participants told us:
They felt motivated to share and apply your learnings
They felt like "agents of change"
They felt that collaboration is extremely important: collectively they were smarter than individually
They felt empowered to build business models based on experimentation
"The facilitator's job is to support everyone to do their best thinking." Sam Kaner
facilitators
Our facilitators are innovation experts who are committed to showing the ropes to participants and sharing tactics to implement design thinking in any situation.
Echos School of Design Thinking - Terms and Conditions
General
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Privacy Policy and Your Personal Information
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Definitions
Capitalised terms used are defined in these terms and conditions.
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Echos School of Design ThinkingPrivacy Policy
This is the policy of Echos Innovation Lab Pty Ltd ABN 65 617 491 424 (Echos, or our or we) for dealing with your personal information (Privacy Policy).
Our business and the purpose of collection
We are in the business of providing educational and innovation knowledge courses (Courses). We collect personal information primarily to provide the Courses to you (Purpose).
In particular, we collect your personal information so that we can carry out the following actions:
to provide you with the Courses and any other products, services and information that you have requested from us;
to communicate with you, including about the Courses, products, services and events which might interest you;
to provide you with information or advice;
process payments by you to us for our services;
to create accounts, tax invoices or receipts;
to provide your personal information to third parties that assist us in providing and/or delivering the Courses or other goods or services you or they have requested;
to consider and respond to feedback from you;
to comply with laws or regulations or to comply with any directions given by regulators or authorities.
We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). We may collect the following types of personal information from you:
name;
residential or business address;
email address;
post code;
financial and payment information;
gender;
age and date of birth;
signature;
telephone number;
businesses you operate; and
your personal preferences, thoughts, ideas, goals and opinions.
Sensitive information
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
How we collect your personal information
Collection of your personal information can occur through the following interactions:
when you communicate with us directly (by email, in person, telephone, direct mail or any other means);
when we interact with you during the Courses or in relation to any other products or services; and/or
when you visit our website and social media pages, or access or contribute to digital platforms and applications managed by us (Online Platforms).
Cookies
We may use temporary (session) cookies or permanent cookies when you access our Online Platforms. This allows us to recognise your browser and track the web pages you have visited.
You can switch off cookies by adjusting the settings on your web browser.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information.
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
we may be unable to provide the Courses or other products and services to you;
we may be unable to communicate with you to provide information about the Courses or other products or services that you have procured from us, or may intend to procure in the future;
we may be unable to tailor the content of our marketing communications to suit your preferences;
your experience when interacting with us may be delayed or not as efficient as you may expect.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you;
our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
suppliers, clients and other third parties with whom we have commercial relationships, for business, payment processing, delivery, marketing and related purposes;
if required by law, to any person authorised by such law.
Overseas disclosure of personal information
We may disclose your personal information to third parties and service providers located overseas in connection with any Purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Links
Links from our Online Platforms to third party websites that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of websites that are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.
Direct Marketing
We may contact you with direct marketing communications and information about Courses or other products or services offered by us or our partners via telephone, email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
How you may access your information
You may access your personal information held by Echos by making a request to us.
Email: contact@echos.ccCorrection of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
Complaints
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Global PresenceSchool of Design Thinking is an initiative from Echos - innovation lab.
