21 May 2019

Inside of Echos’ Service Design Experience

The service sector is a playground for entrepreneur’s around the world, with services increasingly taking priority over products in companies worldwide. Creating a service that is innovative and stands out in the wide “services crowd” is not easy, but Service Design – the Design Thinking discipline directed at services – can help. Echos’ Service Design […]

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21 May 2019

Say Hello To The Service Design Era

It is common contemporary knowledge that Design methodologies are being applied more and more to multiple business fronts in order to increase the quality of services and leave customers more satisfied. We live in a society where, fastly and surely, services are taking over places where before products used to reign solemn. Service Design is […]

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03 Jul 2018

Say Hello To The Service Design Era

It is common contemporary knowledge that Design methodologies are being applied more and more to multiple business fronts in order to increase the quality of services and leave customers more satisfied. We live in a society where services are taking over places where before products used to reign absolute. Service Design is a discipline of […]

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17 May 2018

The End Of The Digital Divide In Services

What are the new paradigms for services? What is the perfect merge between physical and digital experiences? Not so long ago when buying goods or services, the only way of exchanging value was through money – physical money. Making a dinner reservation meant talking in person with someone. Urban transportation meant having a car or […]

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08 Mar 2018

5 Service Design Ideas for Airlines During Flight Delays

Service Design – Airline Nightmare The last thing that you’d want is to have a customer that is genuinely hating your brand. As I was entering the last leg of my Sydney to Sao Paulo flight, I lived one of the worst travel experiences of my life. The experience was memorably bad, and I told […]

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